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Cancellations & Refunds
Last updated: September 2026
Cancellations or requests to reschedule must be made through the booking system or by email. Notice periods are calculated from the scheduled start time of the session.
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72 hours or more before the session: Full refund.
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Less than 72 hours but at least 24 hours before the session: A 10% cancellation fee applies, with the remaining amount refunded.
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Less than 24 hours before the session or non-attendance: No refund.
For multi-session programs, this policy applies separately to each affected session. Where a program has been purchased as a package, any refund will be calculated using the pro-rata value of the affected session unless otherwise stated at the time of booking.
If a cancelled place is subsequently filled by another participant, a full refund will be provided regardless of the notice period. The replacement participant must make their own booking; bookings cannot be transferred between participants.
Refunds will be returned to the original payment method and processed by One on One Sport within 5 business days. Your bank or payment provider may take additional time to make the funds available.
If One on One Sport cancels or reschedules a session due to weather, venue availability, illness, participant numbers or other circumstances, an alternative date, time or suitable venue will be offered where possible. If the alternative does not suit, a full refund or credit will be provided.
If a session has commenced but cannot reasonably be completed due to weather, safety concerns or other circumstances outside our control, an appropriate replacement session, credit or refund will be offered having regard to the amount of the session already delivered.
If a session proceeds and a participant chooses not to attend because of weather or other personal circumstances, the normal cancellation policy applies.
Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.